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FAQ for F500

FAQ for F803

FAQ banner (1)

FAQ for F500

FAQ for F803

Product Information

  • The Hizero uses bionic technology to clean all hard floors. Sweeps up debris, wet mops, dries excess water & cleans the roller and the internals in mode 2.

    Hizero is not a vacuum and it is not a steam mop. It uses bionic technology to mechanically move the polymer roller slowly over your floor while picking up solid trash and simultaneously mopping your floor.

    As it moves forward the solid trash is picked up by the wet roller and the liquid waste is absorbed by the roller. The wet roller also mops the surface cleaning any dirt, grime, or debris. Its exclusive technology separates the solid trash from the liquid waste for easy disposal.

  • It does not dry 100%, but it will not leave streaking or any excess water on your floor. Hizero cleaner features AirDry technology. Unlike a traditional mop, AirDry leaves minimal water. So your floor is not only clean but dry in a short period of time.

  • Tiles, timber, engineered timber, laminates, vinyl, concrete, cork…Any types of sealed hard flooring.

  • Yes it is 100% safe as it only uses minimal amounts of water to clean, and our unique polymer roller is soft and absorbent. So, your floor is protected from not only excess water, but from any harsh foreign cleaning tools.

  • This Hizero is designed for all sealed hard floors that are water-resistant. Tiles, marble, granite, laminate, vinyl floors, timber floors, floating floors, engineered & hybrid floors. The floors must be relatively flat for the Hizero to work effectively. If it’s water-resistant, it will work to clean your floors.
    No carpets or rugs.

  • The battery life during regular use is approximately 60minute. The battery will need 4hour of continuous charge prior to use. While on charge the battery light should flash red and when fully charged the battery symbol will be a solid blue.

  • There are two tanks on Hizero, one is the clean water tank, one is the dirty water tank. The clean water tank capacity is 500ml and should clean 100sq using the appliance at a walking pace. The dirty water tank has a 500ml capacity. Note the clean water and dirty water never mix, so you are always cleaning your floors with clean fresh water.

  • Hizero is an all-in-one hard floor cleaner designed for all hard floors, that are sealed & relatively flat.

    Hizero is not designed to clean the following mess:
    Animal or human mess such as urine, vomit, or excrement.
    A large bulky mess such as a full plate of spaghetti or broken bottle of sauce.
    A big mess should be cleaned up first with a paper towel and then finish with the Hizero cleaner.
    Avoid broken glass as it may damage the roller.

  • The Hizero hard floor cleaner is designed to be an all-around hard floor cleaner, it will clean 50 sq in around 8-10 minutes with one refill of the clean water tank. It’s designed to perform spot cleans and also full cleans of the entire home.

  • Hizero F500 cleaner has a redesigned cleaning head, and other internal improvements compared to Hizero F803 cleaner.
    The cleaning head of F500 is redesigned to make the maintenance of the unit easier. All maintainable components are accessible from one place by opening the cleaning head lid. U-shaped trash container and the new placement of the grate make daily emptying and cleaning of these parts much easier. The new wiper that is snapped onto the unit and dirty water tube filter that is maintainable from the side makes the long-term maintenance easier.
    The power, battery run time, and water tank volume are the same on F500 and F803.

Assembly Instruction

  • When connecting the handle to the lower body ensure the parts are lined up push together and then insert the screw, use a flat head screwdriver to tighten.

  • The polymer cleaning roller comes from the factory is hard. It needs to be soaked in warm water for 3-5 minutes to soften it completely. Note it will require massaging/rubbing to soften it completely and ensure there are no hard spots.

  • Once you have connected the handle to the lower body install the battery in the cavity just below the handle. You will need a coin or flat head screwdriver to install.
    To assemble the charging base, please insert the vertical piece into the base and connect the power adapter.

Move & Charge Your Hizero

  • Once fully assembled the Hizero cleaner can be moved in 2 different ways. One tilt it onto the back wheels and move it along the floor or use the cavity just above the battery to insert your hand and lift, it only weighs 4.2kg.

  • Please ensure the power adapter is installed correctly and connected to the charging port above the battery in the lower body and a wall power socket outlet. Please remove and reinstall the battery ensuring the battery sits flush within the frame and not sticking out on any of the sides. Ensure the screw is firmly tightened but not too tight. Remove the M5 screw pull apart the handle and reconnect.

  • Please charge your Hizero cleaner for 4hour before use. When being charged, the battery symbol will flash red, until it’s fully charged. When fully charged the battery symbol will be solid blue. It’s ok to keep the adapter plugged in all times.

  • Yes. The power adapters of F803 and F500 are the same. Please make sure that the adapter is compatible with your local power supply.

Operating Instructions

  • The Hizero cleaning head moves forward on its own once the power is turned on. You can push the appliance forwards and backward at normal walking pace. It sweeps up solid trash in the forward motion and mops simultaneously It mops again in the backward motion (won’t pick up debris backward). So you must push the appliance forwards over debris to collect it, but it mops in both directions

  • F500 is a handheld hard floor cleaner. For the best performance, it is recommended to push forward and pull back to clean the floor, instead of following its motion.

  • For a new appliance the most likely cause is the polymer roller not being completely wet and soft, see the video below. If you don’t use your appliance daily the polymer roller may dry out, you will need to remove and re-soak it in warm water to soften it before use.

  • Using the disposable clear plastic trays is optional, it is designed for one-time use. Alternatively, please use the green solid trash tray and clean & wash after use every time. To ensure no smells occurs, clean and wash the solid trash tray after each use. Also, remove and clean dirty water tank after each use.

  • If the polymer cleaning roller is still wet, you can use it as normal. If the roller has dried out please remove and resoak it as per the original setup instructions.
    Non use for extended periods will cause the roller to dry out, the roller will not turn when dry and will cause the roller error light to come on.

  • Pull the cleaning roller handle following the arrow direction, and pull out the cleaning roller.

  • The Hizero is very versatile and agile, the handle can tilt down quite low and allow access under furniture and chairs. The cleaning head is just under 30 cm wide so it can reach into tight places and has a swivel feature on the cleaning head. Please avoid cleaning near large obstacles that can be pulled into the cleaning head, towels, shoelaces, cords from blinds, etc. This will damage the appliance. If this does occur, the appliance will shut down

  • The Hizero has 2 cleaning modes of operation:
    Mode 1, regular cleaning which is the default mode when you first turn on the appliance. This mode should be used for regular everyday cleaning at home.
    Mode 2 for heavy cleaning or appliance internal/roller cleaning, this mode uses double the water for heavy cleaning requirements.
    To change the modes, press the button with the three horizontal lines.

  • The foam could be a result of floor cleaning products residuals from your previous floor cleaning, or other cleaning products’ residuals in certain areas such as residual shampoo in the bathroom. When you use the Hizero Hard Floor Cleaner, the residuals are removed from the floor, and collected into the dirty water tank. However, the residuals could build up foam and be found in the trash container or on the floor.
    When this happens, please use deep self-cleaning by having the Hizero Hard Floor Cleaner running on the base dock in Mode 2 until the foam is gone. To speed up the process, you can also take out the cleaning roller to wash it by hands instead of self-cleaning. When you are done with the first cleaning with Hizero, it should not happen using tap water with or without the Hizero Floor Cleaning Solution.

  • Only Hizero cleaning solution must be used inside the clean water tank. All other foreign chemicals will cause damage and void your warranty.
    Please do not use any of the following:
    no eucalyptus oil.
    no essential oils.
    no floor disinfectants.
    no laundry or kitchen detergents.

  • Hold the handle of the Hizero and place your foot gently on either side of the white plastic adjacent to the lower body. While pushing down gently with your foot, pull back the handle towards you in a quick motion. This will unlock the handle and be ready to use.
    To lock it, pushes the handle upright until you hear a loud click. This means it’s locked in the upright right angle position.

  • The wiper may deform or crack due to direct impact against uneven floors or tile grooves. You need to order a new wiper for replacement.
    Take out the trash container and cleaning roller, lay the appliance bottom up on the floor. Press the 3 hooks to release the original cracked debris scraper and install a new one. Be careful to fit all 3 hooks in position.

  • Yes, the F500 clean water tank and dirty water tank are backward compatible with F803. Both water tanks are redesigned to improve their robustness and user experience. These improved water tanks can be used on F803 as well. And the old tanks of a F803 can be used on a F500.

Cleaning & Maintenance

  • Daily after use, you should remove and clean the solid trash tray and remove and clean the dirty water tank.

    Please don’t leave debris in the tray it will eventually smell, same for the dirty water tank, empty and wash after each use. Remove and clean the green filter daily after use. All this should only take a few minutes.

    Every week, you must remove and clean the brush roller, remove and clean the metal grate located behind the polymer roller.

  • If used frequently – You don’t need to take it out for drying, place the appliance with the cleaning roller onto the charging base it will be fine.
    If not used frequently – Take it out for drying and store it in a cool place. But please clean the roller fully before storage or it may smell. To reuse it again, you will need to resoak and soften the roller prior to use.

  • Please use a damp cloth and wipe down, no chemicals required. Never immerse the fully assembled appliance in water.

  • The brush roller also needs weekly cleaning, this is where long hair will accumulate over time. Please remove the brush roller and remove the hair, wash the brush roller in warm water and detergent and reinstall. Also, be sure to remove any hair stuck on the brush roller motor. The brush roller needs replacing every 6 months at a minimum.

  • No. The Hizero Hard Floor Cleaner is not waterproof. Water may damage electronic components. Do not place the Hizero Hard Floor Cleaner in a high humidity environment either, for example, bathrooms, or balcony/terrace on a rainy day.

  • It’s a brush cleaning tool, used to clean the hairs tangled on the brush roller. Insert the brush roller following the direction of the arrow icons on the brush cleaning tool and push the brush cleaning tool through the full length of the brush roller, to remove hair from the brush roller. Repeat the process if necessary.

  • If you don’t use the appliance for 2 or more weeks, please remove the battery.
    If you use it daily, no problems, leave it installed and on charge.
    It’s a lithium battery with a long life.

  • Please ensure firstly that the appliance has been fully cleaned as the smell could be coming from a dirty sink drain (the metal grates behind the roller).
    Once this has been cleaned run a self-clean on Mode 2 using Hizero detergent inside the clean water tank. 15ml for one clean water tank, see how to do this (don’t run a self-clean until you have cleaned all the components).
    If the smell persists, you may need a new roller, note that the roller should be changed every 4-6 months depending on usage and environment. Pets in the home may require more frequent roller replacements.
    If it’s much newer than this try adding 5ml of unscented bleach into the clean water tank together with Hizero detergent and run two self-clean cycles. One with bleach and one with plain water to flush the system.

  • If you use it frequently, it’s ok to leave water in the clean water tank. The dirty water tank must be emptied and rinsed daily after each use.

  • The Hizero is designed to use a clean water system to clean the internal pipes and the polymer roller (self-clean inside).
    Once you have completed the full physical clean of all the cleaning head components please run the self-clean cycle on Mode 2

    Remove and clean the solid trash tray.
    Remove and clean the filter.
    Remove and clean the brush roller and behind the roller.
    Remove and clean the dirty water tank.
    Remove the polymer roller, and remove and clean the metal grate that sits behind the roller, very important this is done weekly.

  • If you are not using your appliance for 2 or more weeks at a time, we recommend the following:
    Clean all components inside the cleaning head.
    Run an internal/roller clean on Mode 2.
    Remove the battery and store it in a cool dry place.
    Remove the polymer roller, wash and store in a cool dry place.
    Leave the cleaning head lid open to air out.
    Remove all the water from both tanks and dry them.

  • Yes, we recommend daily cleaning of the dirty water tank. We also recommend once a week cleaning of the dirty water tank lid and the long green stem where the sensors are located.

  • It can be placed on the base dock, fitting the roller holder. The brush cleaning tool can be placed in the same roller holder as the brush roller. Therefore, the two roller holders can hold both rollers and the brush cleaning tool.


  • We recommend replacing the polymer roller every 4-6 months.
    Note that the life of the roller is determined by use and also the surface you are cleaning. Over time the roller will wear and will not clean as effectively as before. As the roller wears it will also leave more water behind on your floor. Wear & tear is a normal occurrence.

  • We recommend changing the brush roller every 6 months as a minimum. As the roller wears it will be less effective at clearing debris off the polymer roller.

  • The filter needs replacing every 1-2 months depending on use. The new green comb filter is reusable.

    Appliances purchased before July 2019 will have the grey filter installed inside the sink drain (the metal grate and will need the hook to remove the metal grate).

    Appliances purchased after July 2019 will have the green filter tab with a blue filter insert this can be replaced by removing the tab and replacing the blue part.

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