M101 Support
01
FAQ
02
Troubleshooting
03
How to Videos
04
User Manual
05
Packing List
FAQ
-
QWhat is M101?Answer: M101 is a bionic mop that features HIZERO’s Multi-roller and Bionic Technology, which can sweep and mop spontaneously, replacing a broom and a mop. It can pick up solid waste and clean dirty liquid in a single pass. It also separates clean and dirty water.
-
QHow to use M101?
Pushing forward is sweeping the floors to collect rubbish into the solid waste container.Pulling backwards is mopping the floors.
-
QWhat is the purpose of the trigger on the handle?The trigger to release clean water from the clean water tank onto the Multi-roller.
-
QWhen do the users need to press the trigger to release clean water?The users can press the trigger when necessary. If the floor is dirty, the users may keep pressing the trigger to release water. If the floors are not that dirty, the user may or may not press the trigger.
-
QWill clean water be released onto the Multi-roller if the users don’t press the handle?No, clean water will not be released onto the Multi-roller if the users don't press the handle.
-
QWhere does the dirty water go?The dirty water is recycled into the dirty water tank.
-
QWhere does the rubbish go?The rubbish is collected in the solid waste container.
-
QCan the M101 collect hair?Yes, it can partially collect hair.
-
QHow much cleaning solution is needed to add?Two capful of 1L HIZERO Hard Floor Cleaning Solution The cleaning solution is sold separately.
-
QCan the users use other cleaning solutions?No, the user can not add other cleaning solutions, but only water or HIZERO hard floor cleaning solutions.
-
QCan the user wash the M101 under water directly?Yes, the M101 can be cleaned under tap water directly, because it is not electrically powered.
-
QWhat types of floors can it be used on?It can be used on all types of hard floors (e.g. tile, smooth concrete, wood).
-
QWhat types of floors can it not be used on?It cannot be used on carpet, rough floors, or any floor that absorbs water.
-
QWhat should users do when the Multi-roller becomes dry?Users may take out the Multi-roller to soak it or flash the cleaning head under tap water, then use the roller comb to squeeze out any excess water.
Troubleshooting
Dirty water tank remains empty after multiple cleaning passes while clean water tank level drops significantly
2026-09-15
Symptom: The dirty water tank is empty after many passes, but the water level of the clean water tank decreases substantially.
Possible Causes
The Multi-roller gets dehydrated due to low ambient humidity or after the unit has been left unused for several days.
Internal pipeline is clogged with debris.
Solutions
Take out the Multi-roller, flush it or soak it in water for 30 seconds. Squeeze out excess water with the roller comb.
Flush the interior of the cleaning head.
Excessive foam generated after adding non genuine cleaning solution
2026-09-15
Symptom: Heavy foam occurs during operation after other cleaning solutions are poured into the clean water tank.
Solutions
Empty and flush the clean water tank to rinse out residual detergent.
Clean the cleaning head to remove detergent residue from the Multi roller and the machine.
Unit has been used on heavily greasy floors
2026-09-15
Thoroughly flush the Multi roller under tap water.
No water spray is visible
2026-09-15
Symptom: Users cannot see water spraying out.
Note (Not a malfunction): Clean water flows through the machine’s internal pipeline directly onto the Multi roller. No visible spray is expected, which is normal product design.
Noise when pushing forward; no noise and non rotating roller when pulling backward
2026-09-15
Symptom
Gear operating noise occurs while pushing forward.
No noise is heard and the Multi roller does not rotate while pulling backward.
Note (Not a malfunction)
Pushing forward: The internal gear system drives the Multi roller to rotate for sweeping, which produces normal gear operating noise.
Pulling backward: The gear mechanism locks the Multi roller for mopping. The roller stays stationary with no operating noise. This is normal working behaviour, not a fault.
Why does the Multi-roller not rotate when the user pulls the M101 backward?
2026-10-13
The internal gear mechanism locks the roller to mop the floor, so the gear is not moving, and no noise is heard.
What should the users do if other cleaning solutions are added into the clean water tank, and generate much foam during operation?
2026-10-13
The user shall dispose of and flush the clean water tank to rinse the detergent. Also, the user shall clean the cleaning head to remove detergent from the Multi-roller and the machine.
How to Videos
03:18
M101 Use Video
User Manual
Packing List
