Privacy Policy

Our Privacy Policy was updated and became effective on Friday, November 21, 2025. In this Privacy Policy, We are well aware of the importance of personal information to you, and we will take appropriate security measures in accordance with laws and regulations to protect your personal information safe and reliable. We are committed to maintaining your trust in us by adhering to the following principles to protect your personal information: the principle of consistency of authority and responsibility, the principle of clear purpose, the principle of opt-in consent, the principle of minimum sufficient, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency. At the same time, we promise that we will take appropriate security measures to protect your personal information according to the industry’s mature security standards.

Starting from the effective date, you may refer to this Privacy Policy for details on how we manage your personal information that you disclose during your use of our HIZERO app (the ” HIZERO “), in addition to the privacy polices that we develop for specific products or services. Please take some time to familiarize yourself with our privacy practices. If you have any questions, please let us know by contacting us at [email protected].

Our Commitments to You

This Privacy Policy explains how Hizero Appliances Corporation and its affiliates (“HIZERO”, “we”, “us”, or “our”) collect, use, disclose, process, and protect the information you provide to us when using the HIZERO. If we ask you for certain information to verify your identity when you use HIZERO products and services, we will use such information in strict accordance with this Privacy Policy and/or our User Agreement.

This Privacy Policy has been designed with you in mind, and it is important that you have a full understanding of our personal information collection and usage practices and feel assured that you have ultimate control over your personal information provided to HIZERO.

In this Privacy Policy, “personal information” means any information that can be used alone or in combination with other information about an individual to which HIZERO has access to identify that individual. Such personal information includes, but is not limited to, information about you and your device that you upload.

By using the HIZERO, you agree and acknowledge that you have read and accept all of the terms of this Privacy Policy, including any changes that we may make from time to time. To comply with applicable laws, including local data protection legislation (such as the GDPR and the California Consumer Privacy Act), we will specifically seek your prior explicit consent to the processing (such as automated decision-making) of special categories of personal information. Furthermore, we are committed to protecting the privacy, confidentiality, and security of your personal information in accordance with applicable laws, and we are equally committed to ensuring that all of our employees and agents comply with these obligations.

Our ultimate goal is to provide the best experience for all users. If you have any questions about the data processing practices described in this Privacy Policy, you can contact us by email at [email protected] so that we can process your special requests. We are happy to deal with your questions directly.

What Information We Collect and How We Use It

Types of information collected

To provide you with our services, we will ask you for your personal information that is necessary for the provision of these services. If you do not provide your personal information, we may be unable to provide you with our products or services.

To help you a have a better understanding of this Privacy Policy, some common terms used in this Privacy Policy are defined as follows:

Mobile device: Any device where the HIZERO runs, such as a mobile phone or a tablet.

Device: Any smart device that can access the IoT platform through the HIZERO, such as a HIZERO Ultimate HIZERO Robot.

We will only collect information that is necessary for specific, explicit, and legitimate purposes and will not further process it for any other purposes. We may collect the following types of information (which may or may not be personal information):

– Information that you provide to us (including your contact information): We may collect the personal information that you provide to us, such as your mobile phone number, email address, feedback, the profile picture you upload in the HIZERO, and other information you enter. As your mobile phone number and email address are crucial to you logging in to the HIZERO, they will be stored on the mobile device on which the HIZERO runs. If you wish to delete that information, you can choose to delete your account. For information on how to delete your account, refer to “Deleting information” below.

– Mobile device information and App running information: We may collect information about the mobile device where the HIZERO runs, such as the system version, language setting, time zone setting, the manufacturer of the device, the device model and name, and the IP address. We may also collect information about the cellular network operator that your mobile device is registered with. We may further collect information about the crashes of the HIZERO.

– Device information: We may collect information about the device linked to your account, such as the device’s MAC address, DID (a serial number used for a smart device), device’s network information (IP address/network signal), firmware version, and the MAC address of the router concerned.

– Coarse location information (required only for specific services/functions): information relating to your location, including your area and country code.

– Network access information: the SSID and password of the router concerned. Please note that your password will only be stored on your device and will not be uploaded to our server.

– Account credentials: information about your account credentials, such as the account username, password, and token (used for account login).

How This Personal Information Will Be Used

We collect your personal information to provide you with our products and/or services and ensure that we comply with applicable laws. You hereby agree that we may process your personal information and disclose your personal information to our affiliates and third-party service providers (as defined below) for the purposes stated in this Privacy Policy.

We may use your personal information for the following purposes:

– To provide, process, maintain, improve, or develop our products and/or services provided to you, as well as services provided via your device or the HIZERO.

– To communicate with you about your device, our services, or any general queries, such as updates, upgrades to device firmware/software, customer inquiry support, relevant information, and notifications.

– To analyze and develop statistical information about the use of our products and services in order to improve our products and services.

– To store and maintain information about you that is related to our business operations or legal obligations.

– To provide local services without communicating with our servers.

More details on how we use your information, possibly including your personal information, are provided below:

– To create your HIZERO account. Your mobile phone number, email address, or third-party account information collected when you create your account on the webpage or your mobile device is used to create your personal account and profile page. The profile picture you upload is only for display on your profile page.

– To create your HIZERO account. Your mobile phone number, email address, or third-party account information collected when you create your account on the webpage or your mobile device is used to create your personal account and profile page. The profile picture you upload is only for display on your profile page.

– To provide location-based services. We may use rough location information to help identify the data center to which your device and mobile device are connected.

– To ensure device access. Where the use of your device requires a network connection, you need to configure a network for your device via the HIZERO by entering your Wi-Fi name and password. This information is only used in combination with your time zone settings, rough location information, username, and token for configuring a network for your device. You can clear your Wi-Fi name and password at any time by resetting your device or removing the HIZERO.

– To display the status of your device. You are allowed to view the status of your device remotely.

– To provide a push service. Your account is used for sending device and system notifications to you.

– To verify your identity. The HIZERO uses your password to verify your identity in order to prevent any unauthorized login.

– To stay logged in. A token is used to help you stay logged in. This means you no longer need to enter your login information again when you re-enter the HIZERO after exiting it.

– To collect user feedback. Your feedback is of great value to us as it will help us improve our services and allow us to assist you in solving any problems that you encounter during your use. In order to track the feedback you provide, your username, feedback you enter, and the model and system version of your mobile device will be retained on our server.

– To provide a firmware upgrade feature. You will be reminded to upgrade the firmware based on the firmware version information of all devices linked to your account via the HIZERO when there is an upgrade package available.

– To improve our products and services. We will use information about your mobile device and the functioning of the HIZERO to improve our products and services.

With Whom We Share Your Information

We will not sell any personal information to third parties.

We may sometimes disclose your personal information to third parties (as defined below) to provide the products or services that you have requested.

Disclosure may be made to Third-Party Service Providers and affiliates listed in this section below. In each case described in this section, you can be assured that HIZERO will share your personal information only with your authorization. Your authorization granted to HIZERO also applies to sub-processors which process your personal information. You acknowledge that when HIZERO shares your personal information with a Third-Party Service Provider under any circumstance described below, HIZERO will contractually specify the practices and obligations of such third party in accordance with applicable local data protection laws. HIZERO will contractually ensure compliance by Third-Party Service Providers with the privacy standards that apply to them in your jurisdiction.

Sharing information with our affiliates and Third-Party Service Providers

To ensure smooth business operations and provide you with the full range of product and service features, we may disclose your personal information to our affiliates (including those that help us manufacture or sell products or provide after-sales services) or third-party service providers in collaboration with us (including providers of mail or delivery services, telecoms companies, or providers of data center, data storage facility, technical support, customer support or IoT services). Such Third-Party Service Providers may process your personal information on behalf of HIZERO or for one or more of the purposes described above. If you no longer wish us to share your personal information, please email us at [email protected] to request the deletion of your account, or please withdraw your consent to our information sharing activity. (Refer to the following for details on how to withdraw consent.)

Information not requiring your consent

For the avoidance of doubt, HIZERO will collect, use, or disclose your personal information without your consent only to the extent it is explicitly allowed under local data protection laws.

Safeguards

HIZERO’s security measures

We are committed to ensuring that your personal information is secure. To prevent any unauthorized access, disclosure, or other similar risks, we have put in place reasonable physical, electronic, and managerial procedures to secure the information we collect from your mobile device or the HIZERO website. We will use all reasonable efforts to safeguard your personal information.

All of your personal information will be stored on a secure server and protected in a controlled facility. We classify your data based on importance and sensitivity, and ensure that your personal information is provided with the highest level of security. We ensure that our employees and third-party service providers who access this information to help provide you with our products and services are bound by strict contractual confidentiality obligations, and that if they fail to perform these obligations, they will be disciplined or terminated. Moreover, we have implemented access controls specifically for cloud-based data storage. All in all, we will regularly review our information collection, storage, and processing practices, including physical security measures, to prevent any unauthorized access or use.

We will take all practicable steps to safeguard your personal information. However, you should be aware that the use of the internet is not entirely secure. Therefore, we cannot guarantee the security or integrity of any personal information which is transferred via the internet.

We will promptly notify the competent regulatory authority of any leakage of personal information, and in some special circumstances, we will notify the data subject of any data leakage in order to comply with applicable laws, including local data protection regulations.

What you can do

– You can safeguard your personal information by not disclosing your account information to anyone, except for the person who has been duly authorized by you.

– HIZERO is not liable for any security breach caused by any third-party access to your personal information as a result of your failure to maintain the privacy of your personal information. Notwithstanding the foregoing, you must notify us immediately of any unauthorized use of your account or any other security vulnerabilities.

– Your assistance will help us protect the privacy of your personal information.

Retention Policy

Your personal information will be retained for as long as necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws. As soon as it is reasonable to assume that any personal information is no longer necessary for the purpose for which it was collected, we will no longer retain that personal information, or will eliminate the means by which it can be associated with the specific individual. HIZERO will continue to retain any data which will be further processed solely for achieving purposes in the public interest, scientific or historical research purposes, or statistical purposes, even if the further processing of such data has nothing to do with the purpose for which it was collected.

Accessing other features on your mobile device

Our App may access certain features on your mobile device, such as the Wi-Fi network status. This information is used to allow the HIZERO to run properly on your mobile device and allow you to interact with it. You can withdraw your authorization at any time by closing the HIZERO on your mobile device or by contacting us at [email protected].

Your rights to control your information

HIZERO recognizes that privacy concerns differ from person to person. Therefore, we have provided some examples to show how you can restrict the collection, use, disclosure, or processing of your personal information and control your privacy settings.

Deleting information

You can delete all of your personal information from the HIZERO in the following way:

You can delete your cached personal information from the HIZERO by selecting “Clear Cache” in the HIZERO.

If you wish to delete your personal information stored on our server, please send us your request at [email protected] . After receiving your request and confirming your identity, we will delete the personal information within the specified time limit.

If you have previously agreed to us using your personal information for the above mentioned purposes, you may change your mind at any time by writing or emailing us at [email protected].

Accessing, updating, or correcting your personal information

– You have the right to request access to and/or correction of any personal information that we hold about you. When you update your personal information, we will verify your identity before we proceed with your request. Once we have obtained sufficient information which is necessary for the processing of your request to access or correct your personal information, we will respond to your request within the period specified by applicable data protection laws.

– Upon your request, we will provide a copy of your personal information collected and processed by us free of charge. If you make any additional requests for such personal information, we may charge a reasonable fee in accordance with applicable laws and based on our actual administrative costs.

– If you wish to access your personal information held by us, or if you believe that any information we hold about you is incorrect or incomplete, please write to us or email us as soon as possible at [email protected].

– You have the right to request us to erase your personal information. We will evaluate your information erasure request. After verifying your identity, we will immediately start the deletion process and complete relevant steps including technical procedures within 15 days. You may apply for the erasure by contacting us at: [email protected].

– If you are a European Union user under the GDPR, you have the right to request us to restrict the processing of your personal information. We will review your request for restrictions. If the GDPR applies, we will process your personal information in accordance with the GDPR and will notify you before such restriction is lifted.

– If you are a European Union user under the GDPR, you have the right not to be subject to a decision based solely on automated processing, including profiling, which can produce legal effects or similar significant impacts on you.

– If you are a European Union user under the GDPR, you have the right to receive your personal information in a structured, commonly used format and to transfer it to another data controller.

Transferring Your Personal Information Outside of Your Jurisdiction

If we need to transfer your personal information outside of your jurisdiction, either to an affiliate or a Third-Party Service Provider, we will do so in accordance with applicable laws. In particular, we will ensure that all transfers comply with the requirements imposed by applicable local data protection laws by putting in place appropriate safeguards.

HIZERO uses its own facilities and the facilities of cloud service providers worldwide to process and back up your personal information. Currently, HIZERO itself has set up, or has appointed cloud service providers to set up, data centers in United States. The jurisdictions in which these global facilities are located may or may not provide data protection laws that are similar to those in your jurisdiction. We may transfer and store your personal information overseas after we have obtained your prior explicit consent and your thorough understanding of the risks associated with a lack of applicable laws and appropriate safeguards. However, this will not change any of our commitments to protecting your personal information in accordance with this Privacy Policy.

Miscellaneous

Minors

– We consider it the responsibility of parents to supervise their children’s use of our products and services. Nevertheless, it is our policy not to request personal information from minors or send any promotional materials to minors.

– HIZERO will not seek or attempt to seek any personal information from minors. Any parent or guardian who has reason to believe that their minor has submitted personal information to HIZERO without their prior consent can contact us by email at [email protected] to ensure that such personal information is deleted, and that their minor unsubscribes from any HIZERO services.

Order of precedence

If you have agreed to any applicable User Agreement which is inconsistent with this Privacy Policy, this Privacy Policy shall prevail.

Updates to this Privacy Policy

We will regularly review this Privacy Policy and may update it to reflect any changes to our information practices. We will notify you of any material changes to this Privacy Policy via your mobile device so that you understand what information we collect and how we use it. Such changes to this Privacy Policy shall apply as of the effective date set out in the notice. We encourage you to regularly view this page to keep updated on our privacy practices. Your continued use of the HIZERO will be deemed as your acceptance of the updated Privacy Policy. We will once again seek your consent before we collect more personal information from you or if we wish to use or disclose your personal information for any additional purposes.

Do I Have to Agree to Any Third-Party Terms and Conditions?

Our Privacy Policy does not apply to products or services offered by any third party. The HIZERO may contain third-party products and services, as well as links to third-party websites. When you use such products or services, the corresponding third party may collect your information. For this reason, we strongly recommend that you read the third party’s privacy policy, just as you have taken time to read ours. We are not responsible for the use of your personal information collected from you by any third party, nor do we have control over such use. Our Privacy Policy does not apply to other websites to which our services are linked.

Our Systematic Approach to Managing Your Personal Information under the GDPR

If you are a European Union user under the GDPR, we will adopt a systematic approach to protecting your personal information and will make full use of our personnel, management processes, and information systems to apply a risk management mechanism. According to the GDPR, HIZERO will set up a Data Protection Officer (DPO) responsible for the data protection work, who can be contacted by email at [email protected] HIZERO will also implement relevant data management processes, such as data protection impact assessment.

Contact Us

If you have any comments or questions about this Privacy Policy, or if you have any questions regarding HIZERO’s collection, use, or disclosure of your personal information, please contact us at the following address and reference our Privacy Policy:

Hizero Appliances Corporation

Room 2510, Hongfa Xiyue Building, No. 111, Chuangye 2nd Road, Bao’an District, Shenzhen ,China.

Email address: [email protected]

Thank you for taking the time to understand our Privacy Policy.

12/25/2025

Third-Party SDKs

User Agreement

Hizero Appliances Corporation (hereinafter referred to as “HIZERO”) hereby reminds the user to carefully read and fully understand the Software License and Service Agreement (this “Agreement”). The user shall carefully read and fully understand the terms of this Agreement, in particular those relating to the exemption or limitation of HIZERO’s liability, dispute resolution and applicable laws. Your attention is drawn to the terms relating to the exemption or limitation of liability, which have been marked in bold. Please read carefully and choose to accept or not accept this Agreement (a minor should be accompanied by his/her legal guardian while reading this Agreement). By downloading, installing and using the software, as well as obtaining and logging into your account, you agree to accept this Agreement and to be fully bound by its terms.

HIZERO reserves the right to amend this Agreement. Updated terms of this Agreement will be published on the official website or software, and become effective from the date of publication. The user can re-download and install the software or view the latest version of the terms of this Agreement on the website. After HIZERO has amended the terms of this Agreement, if you do not accept the amended terms, please immediately discontinue using of the “HIZERO” software and services provided by HIZERO ; the user’s continued use of the “HIZERO” software and services provided by HIZERO will be deemed acceptance of the amended terms of this Agreement.

1. General Provisions

1.1. This Agreement is the agreement concluded by and between you (hereinafter referred to as the “User”) and HIZERO and its operation partner (hereinafter referred to as the “Partner”) concerning the User’s downloading, installation and use of the “HIZERO” software (hereinafter referred to as the “Software”) of HIZERO and use of relevant services of HIZERO.

1.2. The Software and services are provided by HIZERO for installation on (including but not limited to) mobile smart terminal devices, to provide HIZERO services for the User who uses the said smart terminal.

1.3. The ownership and right-to-operate of the Software and services shall be vested in HIZERO.

2. Scope of Software Licensing

2.1. HIZERO grants the User a personal, non-transferable and non-exclusive license to use the Software without the right to sublicense.

2.2. The User can install, use, display and run the Software on a single mobile terminal device for non-commercial purposes. However, the User shall not install, use or run the Software for commercial operation purposes. The User shall not copy, alter or modify any data of the Software, or any data released to the memory of any terminal device during the running of the Software and the interactive data generated between the client and the server during the running of the Software, or run the Software with plug-ins, or create any derivative work in any form, including but not limited to plug-ins, access to the Software and related systems through unauthorized third-party tools/services. If you need to sell, copy or distribute the Software commercially, e.g. software pre-installation and bundling, you must obtain the written authorization and license from HIZERO.

2.3. Without the permission of HIZERO, the User shall not install the Software on other terminal devices that are not expressly permitted by HIZERO, including but not limited to set-top boxes, game consoles, televisions, DVD players and so on.

2.4. The User may make a copy of the Software for the purpose of using the Software and services, but it shall be used only as a backup. The backup copy must contain all the copyright information contained in the original software.

2.5. Except as expressly authorized by this Agreement, HIZERO does not grant other rights to the User. If the User intends to use any other right, the written consent from HIZERO shall be obtained in advance.

3. Software Acquisition, Installation and Upgrading

3.1. The User shall download and install the Software from the website or in the manner designated by HIZERO. Be aware not to download the Software on unspecified websites, so as to prevent mobile devices from infecting malicious programs that can destroy user data and acquire user privacy information. If you acquire the Software or the installation program with the same name as the Software from a third party that has not been authorized by HIZERO, HIZERO cannot guarantee it will be used normally and HIZERO accepts no liability for any loss thereby caused to you.

3.2. The User must select the Software version that matches the terminal device installed. Otherwise, any software problems, device problems or damages resulting from mismatch between the Software version and the device model shall be solely assumed by the User.

3.3. In order to improve User experience and optimize service content, HIZERO reserves the right to provide replaced, modified and upgraded version of the Software, and also reserves the right to charge for such replacement, modification or upgrading, but will obtain your consent in advance for such charges. The Software will enable “upgrade prompt” feature by default for the User. Depending on the Software version used by the User, HIZERO provides the User with the discretion to or not to enable the said feature. After the new version of the Software is released, HIZERO does not guarantee that older versions of the Software will continue to be usable.

4. Usage Specifications

4.1. The User may use the Software and services in accordance with this Agreement and laws. The User shall not commit the following acts:

Delete any copyright information on the Software and other copies, or modify, delete or circumvent the technical measures set by the Software for the protection of intellectual property rights;

Perform reverse engineering of the Software, such as disassembly, decompilation or other attempts to obtain the source code of the Software;

Add, remove or change the features or running effects of the Software by modifying or forging the instructions and data during the running of the Software, or otherwise operate or disseminate to the public the software or methods used for the purposes described above, whether or not for commercial purposes;

Use the Software to commit any acts detrimental to network security, including but not limited to: using unauthorized data or access to unauthorized servers/accounts; unauthorized access to public networks or the operating system of others and delete, modify or add any information stored; unauthorized attempts to detect, scan or test the Software system or network weaknesses or do other things that destruct network security; attempt to interfere with or destruct the normal operation of the Software system or website, deliberately spread malicious programs or viruses, or carry out other acts that destruct or interfere with normal network information services; forge the name or partial names of TCP/IP data packet;

The User logs in or uses the Software and services through third party compatible software or systems not developed, authorized or approved by HIZERO, or makes, publishes or disseminates the above tools;

Without the written consent of HIZERO, the User does anything on the Software or the information contained therein, including but not limited to using, leasing, lending, copying, modifying, setting up a link, reproducing, compiling, releasing, publishing, establishing a mirror image website, or unauthorized use of the Software to develop related derivative products, works, services, plug-ins, compatibility or interconnection;

Use the Software to publish, transmit, disseminate or store any content that violates local laws and regulations;

Use the Software to publish, transmit, disseminate or store any content that infringes the others legitimate rights such as intellectual property rights and trade secrets of others;

Use the Software to publish, transmit or disseminate advertising information or spam in bulk;

Use the Software and other services provided by HIZERO, in any unlawful manner, for any unlawful purpose or in any manner inconsistent with the licensed usage under this Agreement;

4.2. Information Publication Specifications

4.2.1. You may use the Software to publish information such as views, data, text, information, user names, pictures, photos, personal information, audio or video files, links and so on that are created by you or that you have the right to publish. You must guarantee that you have the intellectual property rights or you have obtained the legal authorization of the information uploaded by you, and that your use of the Software and services does not infringe any legitimate rights or interest of any third party.

4.2.2. While using the Software, you are required to comply with local laws and regulations.

4.2.3. You shall not use the Software to commit the following acts, including but not limited to:

Publish, transmit, disseminate or store any content that infringes the legitimate rights such as reputation right, portrait right, intellectual property rights and trade secrets of others;

Make up the fact or conceal the truth to mislead or deceive others;

Publish, transmit or disseminate advertising information or spam;

Engage in other acts that violate local laws and regulations and so on.

4.2.4. Without the permission of HIZERO you shall not carry out any commercial conduct in the Software, such as advertising, selling merchandise.

4.3 You understand and agree that:

4.3.1. HIZERO will determine whether the User is suspected of violating the above-mentioned usage specifications and, based on the result of such determination, suspend or terminate the use license granted to you or take other restrictive measures that may be taken in accordance with this Agreement;

4.3.2. HIZERO will directly delete any information suspected of being unlawful or infringing the legitimate rights of others or violating this Agreement, which is published by the User during use of the licensed Software;

4.3.3. If you violate the above-mentioned usage specifications and thus cause damages to third parties, you need to assume the liability in your own name independently and to hold HIZERO harmless from and against any loss or expense arising therefrom;

4.3.4. The User shall indemnify and hold harmless HIZERO from and against any and all losses, third-party claims, administrative penalties, damages and/or expenses, including reasonable attorney fees, investigation and evidence collection costs, incurred or suffered by HIZERO resulting from the User’s violation of relevant laws or breach of this Agreement.

5. Privacy Policy and Personal Data Protection

It is important for HIZERO to protect your personal data. We have drafted the Privacy Policy to make important disclosure that how we collect, use, share, store and protect your information which is related to your vital interests. We will collect, use and protect your data strictly in accordance with our Privacy Policy. We recommend you to read the Privacy Policy completely in the software, in order to help you to protect your personal data better.

6. Service Risk and Disclaimer

6.1. The User must procure the device required for Internet access and the usage of telecom value-added services by the mobile terminal device, and bear the communication fees, information fees and related costs incurred by Internet access of personal mobile terminal device or charged by third parties (including but not limited to telecommunications and mobile communication providers). If any telecom value-added services are needed, you are advised to confirm the costs with your telecom value-added service provider.

6.2. Neither HIZERO nor its Partner is liable for any loss suffered by the User due to reasons attributable to third parties such as communication line failure, technical problem, network or mobile terminal device failure, system instability and other various force majeure factors.

6.3. The Software, like most other Internet software, may be affected by factors including but not limited to user reasons, network service quality, social environment differences, etc., and may also be subject to the harassment relating to various security problems, such as the usage of data of the User by others, resulting in harassment in real life; other software downloaded and installed by the User or other websites visited by the User contain “Trojan horse” and other viruses, threatening the security of the User’s terminal device information and data, and then affecting the normal use of the Software. The User shall enhance the awareness of information security and user data protection, and pay attention to strengthening password protection, so as to avoid loss and harassment.

6.4. When the User uses the Software or requests HIZERO to provide specific services, the Software may call a third party system or software to support the User’s use or access. The results of the use or access will be provided by the third party. HIZERO does not guarantee the safety, accuracy and effectiveness of the results achieved through the support of the said system or software, nor does HIZERO assume any other uncertain risks; if any dispute or damage is caused thereof, HIZERO will not assume any liability.

6.5 HIZERO specifically draws the User’s attention to that, in order to protect the company’s business development and adjustment autonomy, HIZERO has the right to modify or suspend the services at any time without notice to the User and without any liability to the User or any third party.

6.6. Except as expressly provided in laws and regulations, we will do our utmost to ensure that the Software and the technology and information involved are safe, effective, accurate and reliable; however, subject to the existing technology, the User understands that HIZERO cannot guarantee it.

6.7. The User shall be solely liable for any personal injuries or incidental or consequential damages, including but not limited to loss of profit, loss of data, business interruption or other commercial damages arising out of or in connection with: (1) the use or failure to use the licensed Software; (2) unauthorized use of the Software or modification of the User’s data by a third party; (3) costs and losses incurred by the User during use of the Software; (4) misunderstanding by the User of the Software; (5) other losses in connection with the Software for reasons not attributable to HIZERO.

6.8. In the event of any personal or economic damages or losses that have been or may be caused due to the conduct performed by the User and other software users through any software, or due to the User’s being misled or deceived, the faulting party shall assume all liabilities arising thereof.

7. Statement on Intellectual Property Rights

7.1. HIZERO is the intellectual property right holder of the Software. All intellectual property rights such as copyright, trademark, patent, trade secret, etc. relating to the Software, and all information related to the Software (including but not limited to text, pictures, audio, video, graphics, interface design, layout, data or electronic documents, etc.) are protected by local laws and regulations and corresponding international treaties. HIZERO enjoys the above intellectual property rights.

7.2 Without the prior written consent of HIZERO, the User shall not independently use or transfer any of the above intellectual property rights for any commercial or non-commercial purposes, or permit any third party to do so. HIZERO reserves the right to pursue legal liability for such acts.

8. Amendment

8.1. HIZERO reserves the right to amend the terms of this Agreement from time to time at its sole discretion, and any such amended terms will be timely published on relevant web pages. If you do not agree to any amendment, you shall take the initiative to cancel the services. If you continue to use the services, it shall be deemed your acceptance of the amended Agreement.

8.2. HIZERO or the Partner reserves the right from time to time and at its sole discretion to modify or change the paid services provided, the charging criteria, charging mode, service charges or service terms. In providing the services, HIZERO may start to charge some users for certain fees now or in the future. If the User refuses to pay such fees, the User will not be able to continue using relevant services after the charging starts. HIZERO and the Partner will do their utmost to notify the User of any amendments or changes by email or otherwise.

9. Applicable Law and Dispute Resolution

9.1. The validity and interpretation of this Agreement shall be governed by the laws of the Mainland of the People’s Republic of China. In the absence of relevant legal provisions, reference may be made to international business practices and/or business practices.

9.2. This Agreement is signed in Bao’an District, Shenzhen.

9.3. Both the User and HIZERO agree that any dispute arising from the services shall first be settled through consultations by the Parties. If no settlement can be reached through such consultations, either Party may submit the dispute to the court of competent jurisdiction over the place where this Agreement is signed.

10. Miscellaneous

10.1. For any specific service of the Software, there may be a separate agreement and related business rules, etc. (hereinafter collectively referred to as the “separate agreement”), so please read and agree to relevant separate agreement before using such specific service.

10.2. This Agreement shall enter into force on the November. 21th, 2025.

10.3. The headings to all the terms of this Agreement are for ease of reference only and shall be ignored in interpreting this Agreement.

10.4. If any provision of this Agreement is or becomes invalid or unenforceable for whatever reasons, the remaining provisions hereof shall remain in full force and effect and binding upon both Parties hereto.

HIZERO