HIZERO

FAQ

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partners. You can find local After-Sales Service Station on Service page.

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Q: the charging dock cannot be assembled properly.

Answer

A: press the top of the charging base hard against the bottom to make sure they are fully connected. Please refer to the user manual "assembly 2".

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Q: I cannot remove the cleaning roller for replacement.

Answer

A: please remove the garbage can before taking out the cleaning roller. If this is not possible, the cleaning roll can be pushed from another direction. Please refer to the user manual "7.2 replace the cleaning roller".

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Q: how do I remove the connecting cable

Answer

A: press the plastic clip on the lower body cable and gently separate it from the upper body.

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Q: quick fix screws cannot be inserted between the upper and lower fuselage.

Answer

A: make sure the screw holes are aligned and the cables are not entangled. Please refer to the user manual "assembly 2".

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