FAQ

Please use Key Word to search for advise. If no answers found, please feel free to contact our

partners. You can find local After-Sales Service Station on Service page.

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Q: what should I do if there is a problem with my equipment?

Answer

A: please contact customer service for help. Please refer to the user manual "10 warranty and service".

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Q: what is the warranty for appliances?

Answer

A: please refer to "10 warranty and service" in the user manual.

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Q: what to do with wasted parts?

Answer

A: please refer to the user manual "9 maintenance environment".

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Q: where can I buy accessories?

Answer

Please visit www.Amazon.com to purchase accessories for this device. Please refer to the user manual "8 ordering attachments".

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Q: does the color of the shell change after long use?

Answer

A: because the device is intended for indoor use only, the color of the case will not change significantly. However, due to prolonged exposure to the sun, the color changes slightly and becomes slightly yellow.

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Q: how long should I change the cleaning brush?

Answer

Answer: according to the actual situation of use, if the cleaning performance drops, suggest you replace.

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Q: how long should I replace the roller?

Answer

A: we recommend that you replace it every six months to get the best cleaning results. Please refer to the user manual "7.1 replace cleaning roller".

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